(Clothes: rag and bone dress - Holt Renfrew; purse - Foley and Corinna; necklace - Tiffany, boots - BCBG) @ Home
I was a bit under the weather last weekend but still managed to fit in a little bit of shopping (of course). Our last few shopping trips have been led by Jon to find the perfect chinos. This search took us to Nomad and Delphic and resulted in one pair of Dr. Denim's and another pair of J Lindenberg's. Still unsatisfied, we spent much of Saturday hunting down the elusive Wings and Horns brand. My brother took Jon and I under his wing and guided us through less familiar territory such as TNT Blu - where we got off track and contemplated if $1200 was too much to spend on a winter coat (we all agreed: Yes! ...But I think I saw my brother hesitate - I have a feeling I'll be seeing him with a new Wooyoungmi coat soon). As for Jon, his search continues.
Anyway, one thing led to another and I ended up with a few purchases that day (blush). Somehow my brother's obsession with Rag and Bone led to Jon's obsession with Rag and Bone, and it all ended with me purchasing this Rag and Bone shirt dress ...It's such a twisted web.
@ Berczy Park
We took this on the way home from dinner at the new Oliver and Bonnacini. I know that the lighting is awful (I'm going to chalk it up to our poor skills for taking pictures at night) but for some reason, I still really like how it turned out.
Ssense Update:
So Ssense sent me this letter in response to my defective zipper.
Hi Melinda,
We can offer 10% discount for the dress.
Otherwise, you can return it at our cost and we will try to fix it, and we send it back to you.
Please inform us as how you would like to proceed.
Best regards,
Patrick
.....At first, I thought this was very reasonable, but now that I've had some time to think, I'm really disappointed that they didn't offer an exchange or refund. This dress was originally over $500 (I didn't pay exactly that - thank god for the midsummer sale, but it was still an expensive purchase, atleast to me), and so I expected a certain level of quality, and assumed the broken zipper was probably just a one-off defect. Ok, I get that. This is my problem with Ssense's response: even if the zipper is repaired and looks like the dress I paid for, I still don't get the quality of the workmanship I originally thought I was purchasing ...Does that make sense? Or am I just being too difficult?
Because I hate the hassle, I took the 10% discount and got the dress repaired myself. I did write back to let them know that I was disappointed with the options they gave me and why I thought that an exchange or refund was more appropriate.
All and all, I would put their customer service somewhere in the middle. I guess I just expected a little better.